Cancellation & Refunds

You can cancel a Stock Squirrel UK subscription at any time.

How to cancel

1. Open @SophieNeedohRadarBot in Telegram and send /cancel, or go to /manage on the Stock Squirrel website.
2. Tap Manage / cancel membership.
3. Stripe will ask for the email address used at checkout and send a secure login code.
4. Choose Cancel subscription. Cancellation is set for the end of the current billing period.

You do not need to open the Live Radar to cancel. If the Stripe portal is unavailable, email stocksquirreluk@gmail.com from the email address used at checkout and we will help.

What happens after cancellation?

If your Stripe cancellation is scheduled for the end of the billing period, your paid access remains available until that date. When Stripe reports that the subscription has ended, the private paid channel and paid Live Radar access are removed automatically.

Refunds

Stock alerts are an information service and cannot guarantee a purchase. We do not normally refund a used billing period because a particular toy did not restock or sold out before you checked out. However, this policy does not affect statutory rights, and we will consider legitimate service or billing problems individually.